(949) 650-0405

118 E. 16th Street Costa Mesa, CA 92627

Service Process

WHAT HAPPENS TO YOUR CAR WHEN IT COMES TO OUR SHOP

Estimate – Preliminary inspections of your vehicle determine the approximate costs and initial estimate for repairs. Subsequent estimates, or supplements, may be necessary after we disassemble your vehicle since some damage may be hidden from view prior to disassembly.

Insurance – Your insurance company will write an estimate based on our damage assessment and authorize repairs if applicable. Their authorization is required prior to starting repairs. You are welcome to participate in this portion of the process if you desire, or we can handle it all for you. Normally the insurance company sends a check with the shop name and the customer name minus the deductible if it applies.

Disassembly – Our technicians disassemble the portion of your vehicle affected by the collision and verify that there is no hidden damage. If hidden damage is found a supplement is written and your insurance company is contacted to authorize the additional repairs.

Structural Repair – If your car has suffered frame or unibody damage our technicians use our Chief Frame system to return your vehicle’s structure to pre-accident specifications.
Body Repair – All body repairs are completed by the technician using factory approved techniques and processes.

Paint – Our experienced and highly trained painters utilize a computerized color matching system to ensure that the damage is undetectable after painting is complete.

Reassembly – Once the structural repair, body repair and paint are complete the components will be reassembled. This includes installing headlights, bumpers, grilles, mirrors, windshield wipers, door handles and any trim in the affected areas.

Detailing – Upon completion of the body and paint work your vehicle will leave the body shop and enter the detail department where the painted areas will be wet sanded and polished to a mirror finish and the entire vehicle will be professionally detailed.

Delivery – Upon completion of the detail a final quality control check will be performed and you will be notified that your vehicle is ready.